This Refund Policy (hereinafter referred to as the “Policy”) governs the procedure for refunds for online courses, digital products, and online cynology services provided through this website (hereinafter referred to as the “Website”). By using the Website and making a payment, the Client confirms that they have read this Policy, understand its terms, and fully agree to them.
1. GENERAL PROVISIONS 1.1. All products and services presented on the Website are intangible and are provided in electronic format or as online services. 1.2. Refunds are issued exclusively in the cases and under the conditions provided for in this Policy. 1.3. The fact of payment constitutes confirmation of the conclusion of an agreement between the Client and the Service Provider.
2. ONLINE COURSES AND DIGITAL PRODUCTS 2.1. Online courses, video lessons, training materials, session recordings, guides, checklists, and other digital products (hereinafter referred to as “Digital Products”) are intangible goods. 2.2. Access to Digital Products is provided immediately after payment confirmation or in accordance with the terms of a specific product. 2.3. After access to a Digital Product has been granted, refunds are not provided unless otherwise expressly stipulated by additional refund terms specified on the page of a particular course or product. If separate refund terms apply to a specific course or digital product, those terms shall prevail, and the Client is obliged to review them prior to making payment. 2.4. The Client acknowledges that intangible products are non-refundable under applicable law unless otherwise expressly provided by the terms of sale.
3. ONLINE CYNology CONSULTATIONS AND SERVICES 3.1. Online cynology consultations, individual sessions, and other services (hereinafter referred to as “Services”) are provided by prior appointment at a time agreed upon by the parties. 3.2. In the event of cancellation or rescheduling of a Service at the Client’s initiative less than 24 hours before the scheduled time, the paid amount is non-refundable. 3.3. If cancellation or a request to reschedule a Service is made more than 24 hours before the scheduled time, the Client is entitled to:
reschedule the Service to another date by mutual agreement of the parties; or
apply the paid amount toward a future Service.
3.4. In the event of the Client’s failure to attend the scheduled Service without prior notice, the Service shall be deemed provided, and no refund shall be issued.
4. NO GUARANTEE OF RESULTS 4.1. Online courses and Services are educational and consultative in nature. 4.2. The Service Provider does not guarantee the achievement of specific results, as they depend on the individual characteristics of the dog, living conditions, the Client’s actions, and other factors beyond the Service Provider’s control. 4.3. Failure to achieve the expected result is not grounds for a refund.
5. TECHNICAL ISSUES 5.1. In the event of technical issues with access to Digital Products, the Client is obliged to contact the Website’s support service. 5.2. The Service Provider undertakes to make all reasonable efforts to resolve technical issues as soon as possible. 5.3. Technical difficulties do not constitute grounds for a refund if access to the product has been restored.
6. REFUND METHOD (IF APPLICABLE) 6.1. In the event that a refund is approved (in exceptional cases), the refund shall be issued using the same payment method used by the Client. 6.2. The time required for funds to be credited depends on the payment system and the Client’s bank and is not controlled by the Service Provider.
7. AMENDMENTS TO THE POLICY 7.1. The Service Provider reserves the right to amend this Policy at any time without prior notice. 7.2. The current version of the Policy is always available on the Website.
8. CONTACT INFORMATION 8.1. For all matters related to this Policy, the Client may contact the Service Provider using the contact details provided on the Website.
Payment for any product or service constitutes the Client’s full acceptance of the terms of this Refund Policy.
